For customers who would like to take advantage of our free shipping offer please note that orders shipped free will be subject to a 15% restock fee if returned. There is no restock fee on orders returned should you opt to pay for shipping at the time you place your order. Please do your due diligence before you place your order to avoid returns. We are here to answer your questions and concerns 24/7. You can reach us at (603) 529-0021 during business hours which are 9 - 5 EST, Monday - Friday or contact us via email at firstname.lastname@example.org for after hours and weekends. We are always happy to assist you.